Paradigm Distribution

Shipping & Returns

Shipping & Returns Policy

Paradigm Distribution is committed to providing accurate, dependable fulfillment for our wholesale customers. Please review your shipment promptly upon delivery.

Order Inspection & Claims

Customers are responsible for inspecting all items upon receipt. Claims involving damaged merchandise, missing items, incorrect items, or other order discrepancies must be reported to Paradigm Distribution within 48 hours of delivery, based on carrier tracking information.

Please retain the original packaging, shipping materials, and damaged merchandise until your claim has been reviewed. Photographs may be requested to assist with processing a claim.

Shipping & Delivery

Paradigm Distribution carefully prepares and packages orders for shipment. Once an order has been transferred to the shipping carrier, delivery times may be affected by weather, carrier delays, routing issues, and other circumstances outside our direct control.

If a shipment is delayed, lost, damaged, or misrouted in transit, please contact us promptly. We will assist with reviewing the shipment information and, when appropriate, help with the carrier claim process.

Returns

Returns require prior authorization from Paradigm Distribution. Please contact us before returning any merchandise.

Products must generally be unused, unopened, and in resalable condition to be considered for return. Products returned without authorization may not be accepted or credited.

Special-order, custom, clearance, closeout, personalized, printed, or made-to-order products may be non-returnable unless they were received damaged, defective, or incorrectly fulfilled.

Product Compatibility

Customers are responsible for confirming product compatibility before ordering. If you are unsure whether a product is compatible with your equipment or intended application, please contact us before placing your order.

Returns based solely on incompatibility may not be accepted.

Contact Us

Questions about an order, shipment, return, or damaged merchandise should be directed to Paradigm Distribution through our Contact Us page. Please include your order number and relevant details so we can assist you as quickly as possible.